What our Customers say...
SERVPRO of Hockessin/Elsmere is a wonderful company with a team of compassionate and thorough employees. I was in need of a company that could help with our burst pipe in our celling. The team was efficient and they were able to identify another area getting ready to go that was missed as well. They first came out in the middle of the night and an additional crew came out in the morning. I greatly applaud their communication to identify additional hazards in my home.
We would like to say thank you to the three outstanding gentlemen who cleaned the stove and oven.
First of all we would like to thank you for all your help restoring our home to as your company puts it - "Like it never even happened."
A special thank you goes to the team of professionals you sent to our home. Fernando, Celia, Bobby and Juan were just fantastic. We found them to have a great work ethic, great attention to detail, and very pleasant and comfortable to be in our home. When they left it was almost like saying goodbye to family. They are truly a real credit to SERVPRO.
This is a note to thank you for the wonderful service we received from your company during our recent flooding situation. The work was completed in a timely fashion. Your crew was very professional, knowledgeable, and kept us up -to date as the work progressed and was completed. During this trying event, we were thankful that your company was in charge of the cleaning. We could not have asked for better service or better people to handle the situation.
Yours in St. Francis,
Your office staff was polite and patient with our insurance company. I was surprised at how you keep track of all the phone calls and information on our job. I also want to thank them for sending all the pictures that were taken. I would definitely recommend your company to anyone.
My supervisor wanted our in house staff to take care of the carpets that got wet from our water cooler. I knew the water was behind the walls too. Thank you for coming out and using your instrument (thermal camera) and finding the moisture behind the wall. Heaven only knows what would of happened if we would of not done that. I appreciate your detailed explanation and report that Sean supplied.
I am so happy that our insurance company recommended you. Your team was professional and qualified. They knew exactly what needed to be done....
To Whom It May Concern:
Your company came to my home this past Saturday. Your team provided excellent service and was very knowledgeable. I appreciate people like you in this world.
Thank You Again...
... 1st of all we would like to thank you for all your help restoring our home to as your company puts it, 'Like it Never Even Happened'.
A special thank you goes to the team of professionals you sent to our home. Fernando, Celia, Bobby and Joel, were just fantastic. We found them to have a great work ethic, great attention to detail and very pleasant and comfortable to be in our home. When they left it was almost like saying good bye to family. They are truly a real credit to SERVPRO of Hockessin.
John and Diane
.... Your company came out to our home today. I really needed the help and your men came to my rescue. I know it is a holiday and I appreciate your company more than you know.
SERVPRO came out and gave me an estimate for mold in my basement. I was very concerned about it for the health of my children. But the estimator gave me an excellent price, much better than other quotes I had gotten, so it was easy to know who to use. My job got scheduled right away. The crew that came out was amazing and I was totally satisfied. I will definitely recommend this SERVPRO to my friends and family!
We would like to say thank you to the three outstanding gentlemen who cleaned the stove and oven in our kitchen.
It is so stressful to have your house damaged like ours was but it felt like no time before your guys had mended the situation. Anthony and the whole operation was great. I will be recommending SERVPRO to everyone in the neighborhood.
I was so impressed with your level of service. It is not often that you feel so taken care of in these situations but the fact that one of your employees followed up with me the next week really shows how seriously you take customer service.
I would like to say thank you for your quick response and great manners while taking care of my father's home. It was hard for me to be there with my dad through the whole process but that was no problem with your experts. Your team is so well mannered and respectful. Thank you.
Someone really could have gotten hurt on our site and everyone that showed up was so professional and safe. It was so important to our company to have the site under control quickly and that is exactly what SERVPRO helped us accomplish.
...I didn't know how to handle the mold in my basement or if I was safe. Thank you for explaining to me the whole process and making sure I was at ease about everything. I totally trusted your team with my house.
You surprised us with how many belongings you were able to clean and bring back to my home after the fire. Thank you so much for making this process easier on my family and I.
It was great how quickly your team worked. Your guys were reliable and I was happy to not have to close my business for any amount of time!
The SERVPRO Franchise's on site personnel were prompt, courteous and attentive to my concerns. Rated 10!
We have got a lot of properties to manage and we know just who to call for all of them. Whether its carpets, water, odor, smoke, furniture, we know you guys can handle any and all of it.
Trustworthy people! That was my major concern with calling someone into my home to handle the mold. Once I met everyone, I was totally comfortable!
Great people, great work, wouldn't call anyone else!
Finding mold in your home can be alarming and concerning and once we called SERVPRO, it was handled right away. Your service was so quick which was great!
SERVPRO brought our home back to normal after the storm. They were so trustworthy and communicative.
We had such a catastrophic loss at our home and we really felt like SERVPRO took care of us throughout the whole process. Their kindness and care makes such a difference at a time like that.
Your carpet cleaning was great! Our dinging hall and common areas were pretty spotted up but you guys took care of it like it was nothing!
Our building was flooded pretty bad. Your team was here right away and kept me up to date with the progress the whole time. Now I know I have a company I can rely on.
Excellent customer service and extremely professional! James and Joel were fantastic, honest, and very careful in my home. I would highly recommend!
Thank you for doing a GREAT job at my Dad's home! Your patience is sincerely appreciated. I will refer all of my business to you in the future.
We have never seen a company like SERVPRO. The team of people that came into our home, treated us like we were their family. They were professional, sympathetic and kind. I would consider using them if you were in a horrible position like we were. I give them all 10's.
I was impressed by your team of people that came into my home. I thought they did an outstanding job and performed the work exactly as they explained. I liked how they showed up with smiles on their faces every day. Have a nice day.
I wanted you to please tell your supervisor that your crews were courteous, polite and helpful throughout the duration of our job. From the office staff to the people on site. Thank you for a good job.
After my child had an accident on the sofa your young man by the name of James came out and he told me not to expect a 100% removal of the spot. After he completed the area, it came out almost perfect. I am so thrilled at what was accomplished. I hope I do not need your company again but if I do, I know who to call. James definitely did an outstanding job.
I want to tell your company that your employees went above and beyond my expectations. It was a Sunday morning before church and your crews showed up exactly when they said they would and even called me later to address my questions. Your team is exceptional!
SERVPRO of Hockessin came into our shop and put me at great ease. The knowledge your team displayed was astonishing! I would recommend your company to anyone in need.
Your crews were extremely professional and courteous. I was pleasantly surprised at the work ethic your crews maintained. I always heard great things about your office but I still think they went above and beyond my expectations.
...was at a complete loss and sense of helplessness. SERVPRO came in to my home and made me at ease. Matt and Mike were so sensitive to my needs and took care of the mess. I am so happy there are companies like you out there. I cannot say enough how thankful I am.
I have a home in xxxxxxx. I am a business man that puts in an extra amount of time. I was concerned when my insurance company told me I had to have a company like SERVPRO come out. When I met Sean, he told me he would help accommodate me by placing a lock box on my door. He promised he would text me when he was both entering and exiting my home. SERVPRO (of Hockessin) did exactly just that. They were remarkable and I would use them again in a heartbeat!
We had SERVPRO of Hockessin come into our home last week. I was nervous as I do not like people in my home. I knew I had to let them enter everywhere, and when I say everywhere, I mean everywhere. I was very impressed with the level of service and professionalism that was provided to me. I believe they truly are wonderful people.
...your team was well trained and versed in their techniques. I would recommend SERVPRO of Hockessin to anyone after they had a fire.
Thanking you again.
To Whom It May Concern:
I would like to commend your team for their quick response to my mother's home. She was quite overwhelmed and you made her at ease. The home is like your commercial. "Like it never even happened." Job well done!
Your crews were the kindest, respectful individuals. It is difficult, especially in today's world, to find a company that has such talented employees. They should be commended.
I have been wanting to thank you from the bottom of my heart for all you did for us when XXXXX was sick. The doctors had us terrified about mold & you cleaned it for us. When you had your doubts, you referred us to an Industrial Hygienist to clear your work. I would never have known to call you. You made me feel comfortable bringing him home from the hospital sterile environment. That was a huge gift and I was not a nervous wreck.
Love and Thanks,
"The visiting rep, Sean M. was knowledgeable and thorough. He clearly explained the process and gave us an estimated cost for each phase of the work which was very helpful. All in all, it was time well-spent for us."
Unbelievable how the SERVPRO showed up on time. They even called on their way and made me feel at ease. I would use them again if I ever were to have an emergency. Well done SERVPRO!